Frequently Asked Questions
Order questoins
How long does it take for my order to arrive?
We pack and ship your order within one day of receiving it. We ship most small sticker orders through USPS First Class snail mail, so you can expect them to be delivered within 1-5 business days. If there are any unexpected delays in your order, you can expect an email from kelpy@kelpymart.com.
What’s the shipping cost?
Currently all orders are a flat shipping rate of $3, which covers the cost of postage and materials. Changes to shipping costs are expected in the future as we expand our online inventory to include larger items.
Can you ship internationally?
Unfortunately we do not offer international shipping at this point in time.
What is your Refund Policy?
Have an issue with your order? Just email us at kelpy@kelpymart.com and we can figure out how to make it right. We are willing to offer refunds or replacements where applicable. We want all of our customers to walk away feeling happy and heard.
Artist questoins
do you buy your artists’ designs?
No, we do not claim any ownership over the designs from our artists. Artists agree to allow us to make their artwork into physical products and earn an agreed upon rate per item sold. Artists still have complete freedom to use their designs.
How do i become an artist?
Just reach out! We are a growing and inclusive community. We want to offer artists, big and small, an opportunity to make passive income from their artwork.
Can Artists use AI?
If an artist wants to use AI to inform their composition, that is between them and their internet search history, but we do not allow AI art to be used for our products.
Do artists have to accept commission requests?
Kelpy Mart allows customers to reach out to their artists to commission artwork, but we do not require that artists accept these requests. If the original artist you requested is not comfortable with fulfilling the request, we may suggest another artist from our team. Commission rates and deadlines are negotiated between the artist and the customer. Kelpy Mart only operates as an initial communication resource for those looking to commission artwork.